June 6th, 2006
Viking Direct Customer Service
Back in January I order a new desk for my home office and a filing cabinet for my ever growing paper work of scripts, tutorials etc.
About four weeks after I had place my order and yet to receive anything I phoned them up to see what the story was. They said it had been delayed or something and would be on in the next week or so.
The order finally did arrive albeit minus the filing cabinet, I wasn’t bothered as I finally had a proper to work on. However when it failed to arrive a few weeks later I got on the phone again and somehow it was still in Dublin and had been returned.
Then the shocking thing happened, I was naturally pissed off by all this and let the girl on customer service know. She then asked me if I wanted the item cancelled! What? Is this how you value my custom? Cancel my order? No I want my bloody filing cabinet and you should be doing every thing possible to make sure I get it. So she reordered it and I was due to have it in the next week or so.
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