March 9th, 2006

Next Day Delivery? You’re having a laugh?

I bought a Canon 350D (Digital Rebel XT in the US) online from England last week and it arrived Tuesday but I hadn’t got around to ordering a memory card for when it arrived.

So I went onto Viking Direct to order my card as well as a new flash drive and a USB cable around 7 o’clock Tuesday evening. They say that you have delivery next day if you order before 8pm, so I did that.

Wednesday came and went without any sign of my delivery, but I though well it was almost 8 before I finished my order and it had to come from Dublin (afaik) down to Cork, so I said I’d let it pass and wait until the following day.

So today at around 3:30 and with no sign of my delivery I said I’d ring them up and find out what the story is. I rang up and someone answered yet said there was no one to take my call. I left my name and number and she said someone would get back to me. Never heard anything back.

I’ve been ordering through Viking for a while now for the company I work for and always receive the order the following day. Then when I open an account with Viking back in January I ordered some furniture (as they had some good deals) and some office stationary.

The stationary arrived the following day but say allow 14 days for furniture. 21 days on I had received no furniture so I called them up. Apparently they didn’t know where it went to. After numerous calls it finally arrived about 2 weeks ago minus 1 item.

Tuesday I was a bit wary ordering from them as I was still awaiting an item I had ordered on January 11th. But as it as only a memory card, a flash drive and USB cable and they always seem to deliver that kind of stuff the following day and I wanted to start taking pictures on my new Digital SLR straight away I went ahead with the order. Hmm still my camera awaits to be tested.

If nothing arrives tomorrow I pity the person I get onto in customer service….

Leave a Comment

Please note: Comment moderation is enabled and may delay your comment. There is no need to resubmit your comment.